Refund Policy

At Sublyy, we are committed to providing high-quality IT solutions tailored to your needs. If for any reason you are not satisfied with our services, please review our refund policy below:

1. Eligibility for Refund

   • Refund requests can be made within 30 days of service purchase or payment.
   • To be eligible for a refund, the service must not have been started or delivered. Once the service is initiated or completed, refunds will not be granted.

2. How to Request a Refund

   • If you are eligible for a refund, please contact us via email at contactus@sublyy.org with your order details, and we’ll process the refund accordingly.

3. Refund Processing Time

   • Refunds are processed within 7 business days after approval.

4. Non-Refundable Services

   • Customized or personalized services, including design and development work, are non-refundable once the project has commenced.
   • Subscription fees for ongoing services are also non-refundable after the first 30 days.

5. Refund Method

   • Refunds will be issued to the original payment method used for the purchase. If a refund is not possible via the original payment method, we will offer alternative solutions.

6. Service Modifications

   • If you are unsatisfied with any part of our service, please contact us, and we will make the necessary adjustments or offer an alternative solution to meet your needs.

Note: Sublyy reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page.